Account general

I try to register but are stuck on the page!

To register we need following info and a simple verification, - 1. Valid email address - 2. Your country of residence. - 3. A new password by your choices only contain number and letters. Please do not use special characters of any kind. When you click the SUBMIT a email confirmation code is required. Please check your email inbox or spam folder for the one time code we just sent to you.

Where can I find my user details?

When you have logged in you will find the user icon on top-bar. Here you can change your password, country and activate the Google login Authorization what is highly recommended to use. For any change you make you need to type a one time PIN sent to your email.

I forgot my password!

If you forgot your password we can send you a new generated password to your email address. - Get Password (https://grailum.com/forgot.php)

Where can I find my user details?

After login you will find the user icon on top-bar right side. Here you can update your password, country and name. For any change of importance you need to type a one time PIN sent to your email.

How do I add my cashout details?

After login go to your profile. If this is your first time, the right area below "Payment Details" will show no data. Click on the ADD MORE PAYMETHOD button and fill in all currency you will be using.

Can I edit my email address?

Email is used to identify your account and can not be changed. However if you are having problem receiving our PIN emails we suggest you try whitelist our email domain name @bitboots.com, @grailum.com, dimeboot.com, bitdash.com or contact your email provider to help on this. In worse case we can change your email for you BUT you will need to have access to the old email to verify you manually by support. We can not change any email that is no longer workable.

What deposit methods do you accept?

We offer 37 types of deposit in different popular coins and 3 USD deposit types. You can view the full list inside your member account on the selector for payment options.